Support

Need help with the platform? Here's how to reach us.

IN-APP SUPPORT TICKETS

The fastest way to get help. Log in to your dashboard, go to Support in the sidebar, and create a ticket. Our team will respond within 24 hours.

Go to dashboard

GETTING STARTED

New to the platform? After logging in, you'll see a guided onboarding flow that walks you through setting up your gym, adding members, and configuring payments.

EMAIL SUPPORT

Can't access your account or have a billing question? Email us directly and we'll sort it out.

hello@thegymmanager.com

COMMON TOPICS

Biometric device setup — CamsUnit device configuration and troubleshooting is handled through the Biometric section in your dashboard settings.
Payment reminders — Automated email reminders are sent based on your payment schedules. Check the Payments section for reminder history.
Subscription & billing — Manage your subscription tier and billing from Settings in the dashboard, or email us for billing questions.
Data export — Contact support to request an export of your gym data.